Your phone number for sign-in, your name and profile details, your delivery and (for sellers) return address, order history, messages you send in chat, and payment metadata processed by Stripe. We never see or store full card numbers.
Sellers who choose Green Tick verification complete an identity check through Stripe Identity. This collects a government-issued ID and a selfie used only to confirm identity. DELO never sees or stores your ID images or biometric data — Stripe processes them securely under its own terms and returns only the verified result.
Your data powers your account, order tracking, buyer–seller chat, seller payouts, fraud prevention, and customer support. We do not sell your personal information, ever.
To complete an order, the minimum details needed for fulfilment are shared between the parties — for example a buyer's delivery country with the seller, or a seller's return address with a buyer who is returning an item. Treat anything shared in chat respectfully and use it only for the order it relates to.
We share the minimum required data with Stripe (payments and identity), Twilio (phone verification), Firebase (authentication, database, storage), and our fulfilment partners when you order an item DELO ships — including our print-on-demand partner for custom-designed products, which receives your delivery address and your design artwork so the item can be made and posted to you. Each processes data under its own terms.
We keep your account data while your account is open. Completed orders and payment records are retained as long as the law requires for tax and dispute purposes, even after you delete your account.
You can request a copy of your data or delete your account at any time from Settings. Deletion removes your profile and personal records from DELO, subject to the retention rules above.
We'll update the date above when this policy changes. Questions about your privacy? Email support@delomarketplace.com and we'll help.